HMH 24/7 Virtual Care

Virtual Care in New Jersey

Urgent and Primary Care with HMH 24/7

Connect with Hackensack Meridian Health doctors anytime, anywhere. Our virtual care services let you see a board-certified doctor online without leaving home, supported by a dedicated care team before and after your visit. Using the latest technologies, we deliver the same trusted standard of care that has earned Hackensack Meridian Health the #1 ranking in New Jersey and national recognition by U.S. News & World Report for 2025-2026. With HMH 24/7, you get convenience and flexibility without compromising excellence.

How Virtual Care Works

1. Schedule your appointment and create your patient profile.

2. Download the HMH 24/7 app from the Apple App Store or Google Play.

3. Start your secure video visit with a HMH medical professional.

Schedule Your Virtual Visit

Why Choose HMH 24/7?

24/7 urgent and primary care, even nights, weekends, and holidays
Same-day appointments with Hackensack Meridian Health doctors
Spanish-speaking providers available
Covered by most insurance plans
Fully integrated with your HMH care team

Conditions We Treat with Virtual Care

Urgent needs: cold, flu, minor infections, rashes
Primary care: follow-ups and chronic condition check-ins
Specialty care: dermatology, behavioral health, infectious diseases

Frequently Asked Virtual Care Questions

What is virtual care or telemedicine?

Virtual care, also known as telemedicine, allows patients to consult with licensed healthcare providers remotely using secure video, phone, or mobile app technology. It’s a convenient way to receive care without visiting a clinic in person.

What types of medical issues can be treated via virtual care?

Virtual visits are ideal for non-emergency conditions, follow-up appointments, medication management, mental health counseling, chronic condition monitoring, and many primary care concerns. Certain specialties, such as dermatology, behavioral health, and infectious diseases, also offer telemedicine visits.

How do I schedule a virtual care appointment?

You can schedule a virtual visit through the Hackensack Meridian Health website, the HMH patient portal, or by calling your provider’s office. You’ll receive instructions for joining the appointment via secure video or phone.

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Do I need special equipment for a virtual visit?

All you need is a device with a camera, microphone, and reliable internet connection, such as a smartphone, tablet, or computer.

Is virtual care covered by my insurance?

Most major insurance plans, including Medicare and Medicaid, cover telemedicine visits. If your insurance is accepted by Hackensack Meridian Medical Group, you can use it on the app.

Is virtual care secure and private?

Yes. Hackensack Meridian Health uses secure, HIPAA-compliant platforms to protect your personal and medical information during virtual visits, just as they do for in-person care.

What should I do if I need emergency care?

Virtual care is not a replacement for emergency medical services. If you experience life-threatening symptoms such as severe chest pain, difficulty breathing, or signs of stroke, call 911 or go to the nearest emergency department immediately.

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What Type of Doctors Work at an Urgent Care?

Find expert doctors at urgent care. Family medicine, internal medicine, sports medicine, and emergency medicine physicians provide care. Convenient on-site services available.